If you have any questions, comments, or criticism regarding data protection, or if you wish to exercise your rights as described in more detail below, please feel free to contact us at [email protected]. You can reach our data protection officer at [email protected] or via our postal address with the addition "die Datenschutzbeauftragte" (the data protection officer).

When you contact us by email or via a contact form, we store the data you provide (such as your email address, and, where applicable, your name and telephone number) in order to answer your questions. We delete the data collected in this context as soon as storage is no longer necessary, or restrict processing if there are legal retention obligations.

2.1 Note for data subjects from the EU/EEA

If you are a resident of a member state of the European Union or the European Economic Area, you have the rights set out in the General Data Protection Regulation (GDPR): the right of access, rectification, deletion, restriction of processing, data portability, revocation of your consent to data processing, and objection to processing.

Please contact us if you wish to exercise any of your rights. To help us correctly assign your request, it would be helpful if you could let us know in what context you have contacted Ravensburger or whether you are referring to a specific offer.

2.1.1. Right of access

You can request information at any time about whether and, if so, which personal data we process about you.

2.1.2. Right to rectification

If you discover or believe that we have processed incorrect information about you, you have the right to rectification if the data is incorrect or incomplete.

2.1.3. Right to erasure

You have the right to request that we erase the personal data we process about you. As a precaution, we would like to point out that in some cases we are legally obliged to store data and may not erase this data before the statutory erasure period has expired. This includes, for example, tax law retention obligations or storage obligations due to possible warranty claims. Our interest in enforcing or defending our protected legal positions may justify further storage.

We would like to point out that we will block your data immediately as soon as and to the extent that we are obliged to comply with your request for deletion. However, due to technical circumstances, it may take a few days for the data to be permanently deleted, even in the case of an immediate deletion obligation. Please also note that once your data has been deleted, it cannot be restored.

2.1.4. Right to restriction of processing

You have the right to restrict the processing of data. Please also contact us via the channels described in this privacy policy.

2.1.5. Right to data portability

Under applicable data protection law, you may have the right to have your data transferred to another controller. Please let us know which data you would like to transfer and to whom. We will review your request immediately and inform you of the outcome.

If you have given your consent to the processing of your data, you can revoke this consent at any time without giving reasons, but only with effect for the future. The processing of your data up to the time of your revocation remains unaffected.

Information on how to revoke your consent can be found in the respective offer. You can also contact us via any of the channels listed in this privacy policy. You can revoke any app permissions you have granted (e.g., camera, microphone, location) and any consent to app-based tracking at any time via your device settings. The exact procedure depends on your operating system (e.g., iOS or Android).

If we base the processing of your personal data on a balancing of interests, you can object to the processing.

When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as before. In the event of your objection, we will review the situation and either stop or adjust the data processing or show you our compelling legitimate reasons for continuing the processing.

You can, of course, object to the processing of your personal data for advertising and data analysis purposes at any time. The best way to object to advertising is to contact us using the contact details provided in § 1.

2.1.7. Right to lodge a complaint

If you believe that our actions do not comply with the applicable data protection rules, you have the option of lodging a complaint with a data protection supervisory authority at your place of residence, permanent residence, our place of business, or the place of the alleged infringement.

2.1.8. No fully automated decisions

You have the right not to be subject to a decision based solely on automated processing that has legal effects on you or similarly significantly affects you. We do not make such decisions—all decisions with legal effects on you are made by humans (unless we expressly state otherwise in the specific processing case).

2.2. Note for data subjects from other countries

Many countries outside the EU and the EEA also have comparable data protection rights. If you come from another country and wish to exercise your rights, you can contact us at any time. We will carefully review your request and handle it in accordance with the legal requirements applicable to us.

Please also inform yourself about the data protection laws in your country to find out what specific rights you have there. We do everything we can to protect your data in the best possible way and in accordance with the law – regardless of where you are located.

We may collect data from you due to legal requirements or to fulfill a contract. If you do not provide us with this data or do not provide it to the extent required, this may result in us being unable to fulfill our obligations, either in whole or in part, or in being unable to provide you with the service.

4.1. Data processing by data processors

We sometimes use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions, and are regularly monitored.

4.2. Disclosure to other third parties

Furthermore, we may disclose your personal data to third parties if we offer promotions, competitions, contracts, or similar services together with partners. You will receive more detailed information on this when you provide your personal data or, if the offer is described in more detail in this privacy policy, below.

4.3. Note for data subjects from the EU/EEA: Data transfers to third countries

If our service providers or partners are based in a country outside the EU or the European Economic Area (EEA), we will inform you of the consequences of this when you provide your personal data or in this privacy policy. Even in such cases, however, we always ensure that the applicable data protection regulations are complied with and that appropriate data protection instruments are used (e.g., adequacy decisions by the EU Commission, (EU standard) data protection agreements, if necessary, together with supplementary appropriate guarantees to protect your data from access by authorities and to ensure effective legal protection in the third country).

5.1 When you download the app, the information required for this purpose is transferred to the app store, in particular your account login details, payment information (if applicable), the individual device identification number, and the general information of your download (such as the time of download). We have no influence over this data collection and are not responsible for it. We only process the data to the extent necessary for downloading the mobile app to your mobile device. It is not stored beyond this.

5.2 The app is downloaded to your mobile device and can generally be used without access to the internet, although the range of functions may be limited. No personal data is collected when using the app offline.

5.3 If you use the app in online mode, i.e., when you are connected to the internet, or if you use special functions, further data processing may occur, depending on the design of the app. We explain below which data processing operations are involved in detail, insofar as they apply to this app.

5.3.1 In the event of an app crash, you have the option to send a crash report. This crash report will only be transmitted if you actively agree to it. The report contains technical information such as the device model, operating system, app version, and technical details about the crash. It may also include a log file that shows where you were in the app at the time of the crash. This information helps us identify the cause of the crash and continuously improve the app. No information is collected that could directly or indirectly identify you.